Technical Support

Our professionally trained tech’s can also work on any computer problems that you may have.

Have you ever needed tech support and had to talk to someone in a foreign country, and you had no idea what they were saying?

Have you ever been placed on hold for more than 10 minutes while you were waiting to talk to a live person?

Have you ever had problems late at night and your internet provider tech support had gone home or they asked you to e-mail your problem and wait 24 hours for a response or they want you to strike up an online chat?

We believe that as our customer, you deserve to speak to a real person whenever the need arises. At BOLT Internet we provide top-notch, quality tech service right here in the Tri-Cities.

Our professionally trained tech’s will work with you to solve your problem quickly and will stay on the phone with you to make sure everything is working properly.

It is these facts that set our tech support apart from the rest. When you need help, call 928-717-BOLT (2658) and talk to a real person right here in the Tri-Cities.

Call One of Our Professional Technicians

If these steps do not fix the problem call 928-717-BOLT (2658)

Our professional technicians will probably walk you through the steps above to make sure they were done correctly.


Slow internet connections happen for various reasons, even when you pay for a ‘high speed connection’ like DSL or cable.

Because the internet (and World Wide Web) is built on hundreds of different technologies trying to talk to each other, there are many places where data can slow down before its reaches your computer screen.

Your ISP might be at fault, certainly, but there are many other factors to look at before assigning blame. Some of these slow points are within your control, and can be quickly fixed with a little do-it-yourself effort.


Troubleshoot Your Connection

If you are experiencing a slow or sporadic internet connection try these simple steps.

  1. Locate the Power Over Ethernet (POE) box. This is a small box (about 2 inches by three inches) that is either behind your desk or next to your router, (in prewired homes it may be located in or near a smart panel). You can find the POE by following the cables from the back of your computer to the router and then to the POE. The POE will have one cable running into the wall and one to your router or computer.
  2. Make sure your connections in the POE are snug. Start by unplugging each of the three cables and reconnect them back in the same place one at a time. If you have a wireless router, disconnect the power at this time and reconnect it after all the three POE cables are connected. If you are trying to connect with a wireless PC or laptop reboot it at this time.
  3. Check the POE power cord. The power cord should be plugged tightly into a surge protector. If needed, unplug and plug the POE power cord into a different plug on the surge protector.
  4. The data cable not running into your wall should be tightly plugged into the computer or router.

Internet Connection Performing More Slowly?

Common reasons why high speed Internet connections perform more slowly than claimed

  1. You might have poor hardware connecting your machine to the wall. A bad cable or jack can cause problems. Did the dog chew on that?
  2. Maybe your modem-router is not configured correctly. Read all of the router instructions and set it up correctly.
  3. Perhaps you have dishonest people stealing your wireless connection from across the street. Secure your router with a WAP password and don’t share your Internet with neighbors.
  4. Your network interface card (NIC) is older and slower hardware. Upgrades are cheap and quick. Bring it in to us.
  5. You might have spyware/malware infecting your machine, and secretly using your Internet bandwidth. We can run a free diagnostic to see if this is the problem. If necessary we can clean off the viruses, spyware and other malware. Internet customers get a discount on this service.
  6. A download may be occurring in the background, and you are unaware of it as it is using up your bandwidth. Program updates and virus scans can slow your computer and Internet speed. Some devices like Magic Jack phone service and programs can slow your PC down as well.
  7. DNS (domain name system) tables might be outdated, so signals are getting sent to the wrong addresses on your ISP network.
  8. Your browser memory cache is so full; your browser has to slow down to allow for its limited hard drive space. We can optimize the PC or add memory to correct this.
  9. Radio or microwave devices in your home might be degrading your internet wireless signal.
  10. Your computer is more than 3 years old, and is not able to move electrons fast enough for modern web pages.
  11. You have unwittingly left dozens of windows open in the background, and they are clogging your computer CPU.
  12. A Windows or Mac dialog box is sitting open and unanswered in the computer background, stalling your computer CPU while it awaits your yes/no input.

These are just some of many possibilities. If you think that your internet connection is slow, we recommend you do two things:

  1. Unplug the power to the antenna for 30-40 seconds and then plug it back in again.
  2. A speed test on your computer. Record the results and give us a call. Click here to start.